Three quarters of hospitality operators that set up delivery and takeaway services as a result of the pandemic plan to continue to provide this service as restrictions are eased, according to research by accountancy firm haysmacintyre.
The 2021 UK Hospitality Snapshot Survey also reveals that 78% of businesses that switched to online sales - including DIY meal kits - plan to continue to offer these.
According to the survey, 69% of businesses believe that trading levels will return to normal either by the end of this year or the first half of next year. However, despite being most confident about the future of their businesses, hotels estimated that their return to normal trading would take longer, in what is perhaps a reflection of the likely slower return of normal tourism and travel.
Compared to restaurants, pubs and bars were generally less optimistic about the length of time before a return to normality.
Looking ahead, the report anticipates changes in working patterns, changes in consumer preferences or behaviours, and an ongoing adherence to distancing and hygiene measures, to be the three most significant impacts arising from the pandemic.