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Digital waiter and menu service helps restaurants re-open safely


An AI powered digital waiter and menu service has been launched to help fish and chip restaurants safely re-open their doors as lockdown restrictions begin to lift.

w8r.ai removes the need for physical menus and lets customers order food and drink directly to their table from their own phone, increasing staff and customer safety. 

The service doesn’t require any downloads – customers simply use their phone camera to scan a QR code on their table. This launches a digital menu from which they can browse and tap to order. Each QR code is unique, allowing the table number to be identified and the order sent immediately to the kitchen or bar for service. 

w8r founder Craig Holt comments: “It’s easier, faster and safer than the traditional ordering experience. If you want a round of drinks at a bar, or to order your meal in a restaurant, just tap and your order is instantly sent where it needs to be. You no longer need to wait to catch the eye of a waiter or stand queuing.

“By removing physical menus and reducing the amount of physical staff-to-customer interaction, w8r helps keep customers and staff safe and increasing confidence in the re-opening initiative,” he adds. 

A venue’s digital menu is integrated with an AI-powered chatbot that can guide, give advice and even make food and drink recommendations. Customers can also exchange messages with the restaurant staff or request someone to come over in person. 

Restaurants can also choose to add dish specific reviews and provenance information, wine suggestions, video or notes from the chef and show the dish via augmented reality before ordering. 

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