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EOTHO pushes foodservice activity to highest level since COVID-19



Spend in the British out-of-home (OOH) foodservice market during the week ending Sunday 30th August reached 63% of the level seen pre-COVID at the start of the year, according to The NPD Group. This means the market was more active in that week than at any time since the COVID-19 lockdown began in March.


Britain’s OOH foodservice industry would normally have transacted over £5 billion of sales during the month of August according to NPD’s CREST data, with August always the peak month of the year for eating out visits.


But the impact of COVID-19 this year means the actual figure is estimated to be almost 50% lower, with spend levels slightly above £2.5 billion.


NPD's separate SnapMyEats consumer panel shows that 62% of the growth in "eat-in" – some 21 million trips – was driven by buyers purchasing more frequently in August than they did in July because of EOTHO.


More than one third (34%) of the "eat-in" growth, which is the equivalent of 11.5 million trips, came from bringing in brand new customers in August. These consumers had not eaten out in July so EOTHO clearly attracted this new audience. On top of this, two million trips were switched from delivery to "eat-in", as the scheme encouraged buyers to go out for meals they had been ordering in.


There has been a movement away from delivery since foodservice venues re-opened for on-premise visits from July 4th. Delivery spend peaked in week 27 (week ending Sunday July 5th) but has returned to normal levels. The additional uplift in eating-out spend over recent weeks is due to on-premise consumption, which has increased from just 22% of pre-lockdown spend in week 27 (which includes the hospitality industry’s re-opening on Saturday July 4th) to 57% of pre-lockdown spend by end of week 35.


Dinner was the meal eaten out most while consumers aged 16-to-24 the most active. Their spend jumped from 49% (week 32) of pre-lockdown to 77% in just three weeks.


Dominic Allport, insights director (Foodservice), The NPD Group, said: “The Eat-Out-to-Help-Out period of August 3rd to August 31st (weeks 32 to 35) saw a definite improvement in spend compared to previous months and operators will see this as the start of a long recovery. The important question is whether the restaurant industry will sustain this summer’s improvement into September and October? These two months would typically see 17% of the industry’s annual spend with combined sales of nearly £10 billion. However, the foodservice industry is still facing severe pressures and with recent concern about a possible second wave of Covid-19 cases it is likely that any further improvement could be challenging.


“Underperformance versus last year is likely to continue with September and October potentially seeing sales around a third lower than they were last year, meaning over £3 billion fewer sales. Some operators have established their own schemes, similar to EOTHO, to maintain footfall and custom, while Pret and Leon are introducing coffee offers to win back the loyalty of workers as they slowly return to the office. We will continue to track the impact of such activity and the ongoing recovery over the coming weeks and months.”

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