Takeaway app Foodhub is opening a specialist contact centre located within its head office in Fenton, Stoke on Trent.
The centre, which is bringing 14 new jobs to the area immediately, and more roles by March, will act as the first port of call for clients with any technical issues, dealing with website enquiries, changes to client’s menus as well as general customer enquiries.
Ultimately, the aim is to provide a first call resolution to the vast majority of issues, streamlining the support process.
Since its launch in 2017, over 20,000 takeaways nationally now trade through Foodhub making it the third largest food ordering portal in the UK.
Basharit Hussain, Foodhub’s UK operations and field support lead said: “2020 saw a number of major Foodhub innovations enter the marketplace but there’s opportunity to go much further. The creation of the UK call centre will enable us to focus on the areas where we can have the greatest impact, embracing new technologies to give our customers a world class service.”