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Just Eat announces further industry support


Online food ordering and delivery service Just Eat has announced a 30-day support package for independent restaurants adversely impacted by the coronavirus pandemic and the tightening Government restrictions.


Starting from Friday 23rd October, restaurants within areas facing the most severe restrictions - which currently includes Northern Ireland, Wales and the central Scottish belt - that already use the Just Eat courier service to support delivery requirements alongside their dine-in trade will benefit from a 25% reduction on commission. All restaurant partners in these areas will also see the removal of commission on collection orders as well as receive a merchandising and supplies package which includes the option of PPE.


Any areas of the UK that go into full lockdown from this date will also benefit from the 30-day package.


Additional support measures are being applied across the UK to help restaurants new to the the Just Eat platform. These include the removal of sign up fees as well as commission fees for the first month for new independent restaurants, plus food safety, tax and legal support.


The new measures are in addition to the initial £12m support Just Eat announced in March 2020.


Andrew Kenny, MD of Just Eat UK, said: “There’s no doubt that 2020 has been an extremely difficult year for the hospitality sector. While many traditional takeaway businesses have seen significant growth across recent months, dine-in focused restaurants facing mandatory closures and opening time restrictions have been hit the hardest. 


“We’re pleased to have launched a number of additional support initiatives including a commission discount for those restaurants that use Just Eat’s courier service, as well as  helping restaurants that haven’t previously offered a delivery option or are new to the Just Eat platform to get online and remain trading while their dine-in trade remains severely impacted. Additionally, to meet increased demand from customers, we continue to invest in expanding our courier network and are offering commission-free collection on all orders.


.“We hope that these measures will continue to provide a valuable lifeline during this challenging time.”