Just Eat is to create more than 1,500 new customer service jobs over the next 12 months to supports its restaurant partners and customers on topics ranging from order enquiries to helping restaurants with their menus.
The food delivery platform says the move will improve overall service by increasing employee engagement and providing greater insight into its partners’ and customers’ experience of Just Eat.
The new roles will be based in Houghton le Spring, Sunderland, and is part of a £100m investment into the North East across the next five years which will go towards creating a modern workspace for the team, equipment, training and jobs.
Recruitment is underway with approximately 300 jobs already created to date. A variety of positions from customer service advisors to team leadership, specialist support roles and management are available.
Andrew Kenny, UK managing director at Just Eat, said: “As part of our ongoing investment in our UK business, we’re delighted to be creating upwards of a thousand new employment opportunities in our customer care department over the next 12 months. Alongside the launch of our worker model for couriers, this move will help us to bring the very best service to our customers and restaurant partners as demand for food delivery goes from strength to strength in the UK.
“As a platform that covers 95% of UK postcodes, we also know the importance of increasing career opportunities outside of London and the South East. We’re pleased to be announcing our commitment to the North East, to help boost the region’s economy.”
Commenting on the announcement, business minister Paul Scully said: “It’s great to hear Just Eat are delivering for the North East’s economy by creating 1000 new jobs, from management to customer service, which will help make the region an even better place to build a career.
“This investment drives forward our plan to level up the whole of the UK, ensuring all our regions and nations thrive as we build back better from the pandemic.”