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Software platform combines orders from multiple delivery services

A new software platform has been launched which enables restaurants and takeaways to integrate orders from multiple delivery services on one interface.

Bistrohub manages orders from all the main delivery services, such as UBER Eats, JustEat and Deliveroo, and integrates with a restaurant’s POS terminals, automating the whole ordering process. This, it says, will reduce workloads, avoid errors and increase sales.

The software has been launched following the surge in demand for home delivery during the summer as well as predictions that the £8.5 billion UK market is still experiencing significant growth. In October, JustEat reported UK sales up 43% in the third quarter of the year on the same period in 2019, whilst year-to-date, sales are up 27%.

As well as streamlining orders, Bistrohub allows users to change menus, prices and manage restaurant opening hours across multiple locations and channels from the main dashboard. The software also generates data about which channel orders are coming from and which dishes are best sellers.

Bistrohub founder José Luis Romero says: “The boom in food delivery presents a challenge but also a major business opportunity for catering and hospitality operators. UBER Eats, Just Eat and Deliveroo have greatly helped restaurants win new customers, especially those taking their first steps in food deliveries.

“However, each service provides the outlet with a tablet for taking orders. None of the systems talk to each other and none of them are set-up to connect with the restaurant’s operations system. Our system solves this problem, improving customer service and profitability.”

Whilst relatively new to the UK, Bistrohub is already being used by several delivery intensive businesses including sushi and bento specialist Wasabi, The Pizza Room London, Lebanese 'grab and go' specialist LebanEats and Indian delivery specialist The Biryani Club.

José adds: “Co-ordinating sales from the different delivery platforms with in-house POS orders presents many challenges and can lead to confusion in the kitchen and mistakes or missed orders. Our software allows outlets to consolidate and simplify all their online orders, automating them using a single interface that is integrated with the restaurant’s operations centre so everything is connected and centralised."

Bistrohub’s market research shows that in restaurants using multiple ordering systems, an average of 14% of orders contain errors. Using the Bistrohub software can eliminate all errors and deliver a reduction in operational costs.

Prices start at £50 a month for a business with a monthly online ordering revenue of up to £18,000 and goes up to £120 a month for those over £24,000.

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