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Unsung Hero

Name: Hank Kloppers

Job title: Head frier

At: Papa’s Fish & Chips, Willerby, Hull

Age: 25

Nominated by:

Dino Papadamou, co-owner, who says: “With over 10 years’ service, Hank truly is a part of the Papa’s family. We are honoured that he has worked with us and progressed through our training program for so long and we hope he will continue to do so for many years to come. He is a credit to our family."

How long have you worked at Papa’s?

My grandma used to manage a Papa’s restaurant and she’d worked at a few other places before, but always said to me she had never met a nicer family to work with. So, at the young age of 15, I decided to experience work for the first time with a job as a potato boy at Papa’s. I feel as though I’ve never worked a day in my life though as I’ve throughly enjoyed the last 10 years at Papa’s where I’ve been fortunate enough to work my way up to head frier.

What are your responsibilities?

Making sure every meal is perfect as well as test frying new product varieties. I also order stock, I’m in charge of ingredients quality control as well as managing the team.

What’s your favourite part of the job?

My favourite part of the job is knowing there’s always something to aim for and always something to achieve. I love being a Papa’s trainer and being able to help other young people in similar positions to me when I first joined to climb the career ladder at Papa’s.

What's your least favourite part of the job?

After more then 10 years I’m yet to find something I don’t enjoy — even the fish room at the end of the night is bearable if you have a team around you that you love like family.

What is it that you like about working at Papa's?

I’ve been with Papa’s from 50 seater restaurants that would barely fill to 500 seater restaurants with an hour wait on a table. The philosophy and family ethos has stayed the same no matter how big or busy we get. The culture is that of a genuine sense of hospitality towards each other and that then transcends into great hospitality to our guests.

How do you feel about being nominated as an unsung hero?

I’m honestly flattered as I work in a big team of 350 people and I sometimes look at my peers and think how incredible they are. So to be picked out is a true honour. The truth is, it could have been any one of us as even the guys that come in on their first day have already undergone the induction training and interviews so are already massive believers in the Papa’s philosophy. I’m always so impressed at how passionate the whole Papa’s family are, all 350 of us.

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