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Unsung hero…

…Peter Calvert, shift manager, Mister C’s, Selby, North Yorkshire

Name: Peter Calvert

Job title: Shift manager

At: Mister C’s, Selby, North Yorkshire

Age: 23

Nominated by: Amy Horsley, manager at Mister C’s who says: “I nominated Peter as he is a great example of progression within this industry. Peter started working for us as a cocky teenager who thought he knew everything. Since then he has matured, welcomed new challenges and has become a huge asset to our business. He has just been promoted to shift manager and is looking forward to entering this year’s Drywite Young Fish Frier of the Year. He really is a living example of starting at the bottom and working your way up and making a success of yourself.

How long have you worked at Mister C's?

I have worked at Mister C’s for nearly five years now. I have known the owners, Mark and Denise, for a very long time as both my parents had worked for them for many years. When I was 18, I joined the army to become a tank driver but, unfortunately, after only being in for a short time I had an accident which forced me to be medically discharged. After I had recovered, Mark offered me a trial shift at Mister C’s, which I accepted and enjoyed more than I thought. Since then I have received a vast amount of experience and training from Mark, Denise, Danny and Amy, who know the industry extensively. I’ve also undergone many external qualifications and I’ve completed an Intermediate Level Apprenticeship in Fish and Shellfish, which took me two years to achieve.

What are your responsibilities?

My main responsibility is to maintain the operations of the counter, to make sure that things are being performed correctly and efficiently so that every customer has a fantastic experience and leaves the shop happy and satisfied with the service and products they have being provided with. I’m also responsible for ensuring that the food and safety checks are completed, such as food temperatures, waste checks and fridge/freezer temperatures are recorded as well as the Safer Food, Better Business records.

What’s your favourite part of the job?

I thoroughly enjoy customer service and in my time working here I have met some incredible people who have become more friends of the shop rather than just regular customers. I also really enjoy working with the staff here. As a family-run business, we work closely together to make the shifts happy and enjoyable and I am proud to be a part of the team

What's your least favourite part of the job?

Dealing with complaints as I feel personally responsible if a problem has occurred. I’d love for every customer to leave the shop happy and satisfied, however, problems do occur which then have to be dealt with properly to make sure that the customer leaves satisfied.

What is it that you like about working at Mister C's?

It’s more like working with friends and family rather than a team or colleagues, we work very well together and are close. We talk about everything from where we go on holiday or what we do on our time off. Even if we are having problems outside of work we can talk to each other about them, making it a lot more personal. Also when the shop achieves awards we all feel very proud of each other for our hard work.

How do you feel about being nominated as an unsung hero?

Very proud and slightly shocked! I never thought that I would be nominated for anything like this, but I feel even more proud of the fact that after working as hard as I possibly can for five years at Mister C’s that Mark, Denise, Danny and Amy would put me forward. I hope I can prove to them I am worthy of this by continuing to work harder in the future.

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