Name: Billy Fraser
Job title: General manager
At: The Ashvale, Aberdeen
Stuart Devine, operations director, who says: Billy is the general manager of our largest branch at Great Western Road in Aberdeen. He has worked for our company for a very long time and knows exactly the pressures that come with running a very busy fish and chip restaurant and takeaway. Billy has been instrumental in building our business into what it is today as well as playing a major part in building our fundraising nights, which are just about to peak at having raised an estimated £1 million.
How long have you worked at The Ashvale?
I’ve worked at The Ashvale for about 30 years. I started as a kitchen porter, did leave for a small gap, then returned working in the kitchen. From there I was promoted to kitchen manager and eventually general manager where I have remained for the last 15 years.
What are your responsibilities?
I’m responsible for the day-to-day running of this large operation. Employing about 75 staff, I am responsible for ensuring all aspects of quality and service, staff training and hygiene as well as ensuring all budgets and sales targets are met. Our operation includes a very busy restaurant, a busy takeaway, a fast growing delivery service, an extreme amount of private functions and a record-breaking amount of fundraising evenings.
What’s your favourite part of the job?
Taking pride in serving customers a great quality product and seeing them return on a weekly basis. I also love doing charity nights — everyone eating fish and chips and us helping to raise money for some fantastic causes.
What's your least favourite part of the job?
I love most parts of my job, but one area that does make me sad is when we are raising money for some people who are in really heart-breaking situations. Young kids with serious illnesses comes to mind.
What is it about working at The Ashvale that you like?
Building a good reputation over these many years and building a rapport with customers, whom you get to know very well, and seeing them come in at the same time every week throughout their lives. I also love to look after the many overseas visitors we get.
How do you feel about being nominated as an unsung hero?
I’m very proud to be recognised and thought of in this way for all of my hard work.