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Unsung hero

Name: Brian Charles Taylor

Job title: Store manager at Seniors St Anne’s, Blackpool

Age: 30

Nominated by: Alastair Horabin, owner of Seniors, who says: “Brian is loyal, hardworking and dedicated to his craft. I have employed Brian from 17 years of age, now at 30 he is maturing into a real leader. Brian has had some challenges and has worked in all but one of my six stores. As a worker, he is relentless, on point and never late. His recent post at Seniors St Anne’s is a reward as much as it’s a challenge. The store is recovering from a fire and poor management so the choice was simple: sell the shop or reinvest!

"In his 20 weeks, we have rebuilt the store together and I’ve backed every vision he has asked for. Seniors St Annes is now 19% up, has a great team and coming soon is click & collect and the holy grail to fish and chips, delivery!"

How long have you worked at Seniors

I’ve worked for Seniors for 13 years, starting as a college student where I worked part-time. I left briefly to pursue an accountancy course, but once Alastair heard I’d left the course just a few weeks in he offered me a full time job at Seniors until the next September when I planned to go to uni. During this time I was trained to fry, work the takeaway and all aspects of the industry. I was glad Alastair chose to offer me a permanent role in management where I then trained to open and close, cash up, place stock orders, staff management and even offered an NVQ level 3 course.

What are your responsibilities?

I’m responsible for the day to day running of the St Anne’s, which includes serving customers and frying their food to the highest standards possible as well as the training of staff to Seniors’ brand standards and ordering stock from our own centralised unit plus external providers. I also cash up at the end of a shift and maintain the store’s current upwards trajectory and keep pushing forward.

What’s your favourite part of the job?

Being able to put a smile on customers’ faces by serving top quality fish and chips. It’s great to see that you’re responsible for that smile and even better when they come back again and again!

What's your least favourite part of the job?

The late hours. I work until 8:30pm, but it could be worse in other hospitality jobs.

What is it that you like about working at Seniors?

Being part of a hardworking family business that are understanding, honest and always available to help any time if I need advice or have an issue.

How do you feel about being nominated as an unsung hero?

I’m completely shocked and flattered to be nominated for this award. It really has come out of the blue!

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