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Unsung hero

Name: Charlotte Congrave

Job title: Store manager

At: Deep Blue Wetwang

Age: 33

Nominated by: Michael Mitchinson, area manager north region, Deep Blue Restaurants, who says: “Charlotte has been in a managerial position at the shop for many years and continues to strive for perfection on a daily basis. She can’t sit back and allow any standards to drop and is on the ball when it comes to every single aspect of the business. She is a huge asset to the business.

How long have you worked at Deep Blue?

For 20 months, although I started working for the previous owners, Harper’s, as a counter assistant 12 years ago. Within 10 months of starting I was promoted to store manager and I have held the role ever since.

What are your responsibilities?

The day-to-day running of the store, which includes stock ordering and management, staff rotas, training and ensuring the standards of the store are maintained. I have a close bond with my staff which makes this much easier! I am very passionate about providing customers with the best experience so pay close attention to my products to ensure we are always using the best quality. I also like to use my knowledge and experience to get involved with other projects across the company.

What’s your favourite part of the job?

I love all aspects of the job. Over the years we have received lots of recognition from both customers and within the industry, which I take a great deal of pride in. It is always very rewarding to know that your hard work is appreciated!

What's your least favourite part of the job?

When a customer is dissatisfied it can be very hard to take. We hold our product quality and standards of service in very high regard and try to provide every customer with a fantastic experience. Dealing with complaints can be very challenging, however, I always do my best to try and turn a customer's negative experience into a positive one.

What is it that you like about working at Deep Blue?

Over the last 12 years I have always tried to maintain a local, family feel to my shop. It has been very exciting to be part of a growing company like Deep Blue, and being involved with projects and competitions of the magnitude that we offer, such as the recent Disney World competition, is very rewarding. There is always something exciting on the horizon!

How do you feel about being nominated as an unsung hero?

It means a lot to me personally, as well as my team, that our hard work and commitment is recognised. I am very honoured to be selected to feature out of the many amazing staff that we have.

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